Terms and Conditions

Please read the following terms and conditions carefully, as by accepting any quotation provided, and therefore hiring Jena Marie, it is deemed that the client has read and agreed to Jena Marie’s terms and conditions as outlined below.

1. DEFINITIONS

  • ‘Jena Marie’ means Jena Dickson trading as ‘Jena Marie’.

  • ‘Client’ means a person/s or company who engages Jena Marie for design and related services.

  • ‘Quotation’ means the design quotation provided to the Client in writing by Jena Marie.

  • ‘Project’ means the scope and purpose of the Client’s identified usage of the work product as described in the Quotation.

  • ‘Service’ and ‘services’ means the service/s to be provided to the Client by Jena Marie, as described and otherwise further defined in the Quotation.

  • ‘Deliverables’ means the end product/s to be delivered by Jena Marie to the Client, in the form and media specified in the Quotation.

2. QUOTATION

All Quotations are provided by Jena Marie free of charge and are valid for 7 days from the date of issue. Quotations that are not accepted within the time identified may be subject to amendment. All prices are in Australian Dollars. Additional work which is outside the original scope and not provided for in the original Quotation is charged at an additional hourly rate of $120 per hour, dependent on the particulars of the project.

3. INVOICES & PAYMENT

An invoice will be issued to the Client for all work to be completed by Jena Marie. All invoices are payable within 14 calendar days of the date of issue unless otherwise agreed. An up-front 50% deposit is required prior to commencing any Project. Work on the Project will begin once the deposit has been received. Payment is required in full prior to releasing high-resolution digital files, and/or supplying files for offset or digital printing, and/or publishing websites. The Client is responsible for all debt collection fees, legal fees and court fees that may be incurred as a result of the Client’s failure to pay invoices within 7 calendar days of the date of issue.

4. CLIENT RESPONSIBILITIES & FEEDBACK

The Client agrees to provide timely and constructive feedback throughout the Project. Delays in providing requested content, feedback or approvals may affect the Project timeline. If a Project is delayed by more than 30 days due to Client inactivity, it may be considered dormant and may incur a rebooking fee to resume work.

5. CONFIDENTIAL INFORMATION

Jena Marie and the Client both acknowledge that during business dealings they may receive certain confidential information and materials of the other party. Each party, including its agents and employees, agrees to hold and maintain in strict confidence all confidential information and shall not disclose confidential information to any third party or use any confidential information except as may be necessary to perform its obligations under the Quotation, and as may be required by a court or governmental authority. Confidential information does not include any information that is in the public domain or becomes publicly known through no fault of the receiving party or is otherwise properly received from a third party without an obligation of confidentiality.

6. DEADLINES

Every effort possible is made by Jena Marie to meet required deadlines. Additional charges may apply if Jena Marie is required to work outside of normal business hours in order to meet deadlines. It is the Client’s responsibility to notify Jena Marie of deadlines prior to the commencement of the Project. Jena Marie will not be liable or held responsible for any deadlines not met, or any costs incurred as a result, due to circumstances beyond Jena Marie’s control, such as illness, injury, Client delay, or third-party or sub-contractor turnaround times. Final approval of artwork must also be provided to Jena Marie in writing before any work is released – verbal approvals cannot be accepted. In the event of unavoidable delays caused by force majeure (e.g. illness, natural disasters, technical failures), Jena Marie shall not be held liable for missed deadlines.

7. PROOFS

All concepts created by Jena Marie are presented in low resolution draft format for on-screen proofing. High-resolution files are only released once full payment is received. Jena Marie exercises reasonable effort to proof and test Deliverables prior to presentation. All concepts presented by Jena Marie are created to the very best of her ability and knowledge. The Client must confirm in writing that they approve or require revisions to supplied proofs within 14 days of receipt.

8. REVISIONS

Any and all corrections, changes or amendments to a Project must be provided to Jena Marie in writing. Each Quotation allows the Client two rounds of minor revisions to their Project unless otherwise specified. Any revisions not nominated in the two rounds of minor revisions, or otherwise accounted for in the Quotation, are charged at an hourly rate of $120 per hour. Revisions deemed by Jena Marie to take in excess of 50% of the time required to produce the Deliverables are substantial revisions and are charged at an hourly rate of $150 per hour, depending on the particulars of the Project. Should the Client choose not to proceed with the Project, an invoice will be issued for work completed up to that date.

9. ERRORS & OMISSIONS

Whilst all care is taken by Jena Marie in producing proofs and final artwork, it is understood that the Client assumes and accepts liability for any and all errors not corrected. The Client is responsible for proof reading and identifying any errors or omissions, prior to final approval. Final artwork is not released to the Client or third parties (e.g. printers) until final approval is provided in writing – verbal approvals cannot be accepted. Should the Client request a project reprint, they are solely responsible for payment of all associated costs. Jena Marie cannot issue credit or refunds.

10. OFFSET & DIGITAL PRINTING

Files provided by the Client to Jena Marie for use in high quality print reproduction must be supplied as CMYK and at a minimum resolution of 300dpi at actual size. Additional charges may apply where Jena Marie is required to manipulate and convert Client-supplied files to ensure they are press-ready. Jena Marie thoroughly checks all images supplied and provides advice to the Client regarding reproduction quality, colour and stock. The Client accepts that Jena Marie is not responsible for any Client-supplied images that do not print as expected.

Due to variations in computer settings, on-screen colour proofing may differ between monitors and devices, and can differ from the final printed result. The Client acknowledges that on-screen proofing is not an accurate representation of the final printed project and that Jena Marie is not responsible for any colour variations that may occur. Colour accuracy is best determined at the chosen print company, by the production of pre-press calibrated high-resolution proofs. These may attract an additional cost. Prices are available upon request. Jena Marie will happily press-check projects where feasible and requested. The Client accepts that Jena Marie is not responsible for any print inaccuracies that may arise.

11. FILE FORMATS & USAGE RIGHTS

Jena Marie does not release or supply any working files used in the creation of a Project (such as Adobe Illustrator, InDesign, Photoshop, and so on) unless agreed upon prior. Logo files and illustration assets are the exception. High-resolution PDFs of a completed Project can be supplied upon final payment, at the Client’s request.

Upon final payment, the Client is granted a non-exclusive license to use the final approved designs for the intended purposes as outlined in the Quotation. Copyright of original working files, drafts, and unused design concepts remains with Jena Marie unless otherwise agreed in writing.

Upon Project completion, Jena Marie securely backs up and stores all associated files. Should the Client request the supply of any files more than 30 days after completion, a small retrieval fee may be incurred.

12. USE OF IMAGES

Jena Marie cannot use images that violate copyright. Client-supplied images must be sourced from reputable stock libraries, or the Client must hold copyright or written permission for commercial use. Jena Marie can source professional stock imagery if required. Any stock imagery not covered in the original Quotation will be invoiced separately.

13. INCOMPLETE & CANCELLED PROJECTS

The Client, within 14 calendar days of receipt of each proof, shall notify Jena Marie of any corrections, changes or amendments. Failure to do so may result in the Project being considered finalised and invoiced. In the event of a Project cancellation, an invoice will be issued for all work completed up to the date of termination, and payment is required by the Client.

Jena Marie has a one-month cancellation policy. If the Client cancels their Project less than 30 calendar days before the agreed start date, the initial deposit is non-refundable.

14. ADDITIONAL COSTS

Quotation pricing includes Jena Marie’s design fees only. Any and all third-party costs will be invoiced to the Client unless specifically provided for in the Quotation. These may include, but are not limited to, postage, freight, courier fees, high-resolution proofs, printing, subcontractor fees, stock imagery, licensing, and web hosting.

15. PROMOTION

Jena Marie retains the right to publish and display any Client Projects in her portfolio, website, social media, design periodicals, and other media or exhibits.

16. LIMITATION OF LIABILITY

Jena Marie shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue or profits, arising from the use or misuse of the final Deliverables.